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Discuss your matter

Outline the situation through the form, or contact us by phone or messaging app. Do not send documents, personal data or other sensitive materials at the initial stage.

Enquiry form

Do not include document numbers, bank details or passwords in your first message. Sensitive materials are shared after a secure channel has been agreed.

Communication channels
Website formThe primary channel for initial contact. Your enquiry is sent directly to the server without opening an email application. After submission, you receive a reference number.
Enquiry formUse email if the form is unavailable or if you prefer. Include the type of matter and your preferred channel for a reply.
Additional channelsA secure method for sharing documents and details is agreed individually after an initial assessment of the matter.
Secure channel What is currently available and how a secure channel is agreed - on a separate page .
How initial contact works

BLACKFILE assesses whether the request is lawful and feasible, then contacts you through your chosen channel. A secure method for sharing details and materials is agreed before you send them. An initial enquiry creates no obligation and does not mean that the matter has automatically been accepted.